1/13/2024 0 Comments Key west express rates![]() Sad, because I'm sure this is not the level of hospitality Jimmy Buffet had in mind for his namesake resorts. Everyone in our party of 18 were disappointed with the lack of policy enforcement by the staff and would never choose to book here again. On that particular weekend (the last weekend of Fantasy Fest) there were many complaints made by members in our party due to the hotel checking in many young adults for the festival who were outright unruly, there were fights in the hallways with lights being broken and many noise complaints. As an example, the food prices were different during the weekdays than they were on the weekends, in some cases doubling in price, and the lack of amenities in a timely manner. In addition, the service at the resort was sub par at best. Management (Diana) at the resort was neither helpful nor forthcoming with information regarding the rates I paid for the resort while attempting to resolve the issue with any refund. ![]() Unfortunately my husband and I had to leave the day after checking in due to a medical emergency (with all proper documentation) and the resort made very little effort to reimburse me for my room (we only asked for reimbursement of the unused days) despite booking it to someone else after we checked out. My husband and I travel quite often, but this was our first experience with American Airlines Vacations (and will be our last). My husband and I, along with 16 other friends decided to go to Key West for the "Fantasy Festival" for our 50th Birthdays. I am so very disappointed with the Margaritaville Beach House Key West.
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